Upload + Print Terms & Conditions

Welcome to WestHeir.com’s Upload + Print Terms & Conditions. The Upload + Print function of the site is provided by WestHeir Ltd. Co. (referred to throughout this Web site as “WestHeir”) as a service to our customers. Please review the following rules that govern your use of the WestHeir Upload + Print function. Please note that your use of the Upload + Print function (the “Function”) constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. WestHeir reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Function.

Terms and Conditions of Order

The WestHeir Satisfaction Guarantee

WestHeir stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service within 30 days from the date you receive it (or the date it was scheduled to arrive).

WestHeir is committed to customer satisfaction, and we do everything possible to ensure excellent printing quality. You will be responsible for fixing any errors discovered in the review process, or you can authorize us to print as is; however, you are subject to the following exclusions listed below under File Submissions, and Shipping and Delivery.

Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:

File Submissions

  • Spelling, punctuation, or grammatical errors made by you.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors or color selection errors introduced in the artwork file creation process submitted by you.
  • Errors in user-selected options such product type, size, finishing options, or quantity.
  • Incorrect dimensions, image orientation, or file submission in accordance with WestHeir specifications.
  • Color match guarantee without a hardcopy proof approval.
  • Delivery delays due to improperly prepared files.
  • Duplicate orders by the customer.
  • Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

Shipping and Delivery

  • Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you.
  • Damage to the products arising after delivery to you.
  • Satisfaction guarantee does not apply to shipping claims. We will reprint orders damaged or lost by shipping carrier.
  • We reserve the right to have you return the original order before reprinting or refunding your order.
  • We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.


All prices and amounts shown on the Function are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Function to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes, and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method. Such amounts will be posted on this Site.

Once a print job has been approved by you and “sent to press” through the Function, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to WestHeir, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.

Please note that no work will proceed on any print job in your order until full payment is received by WestHeir.

Payment Methods

All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:

  • Pay by credit card.
  • Pay by pre-pay or check.
  • Pay on account.
  • Pay by PayPal.

Our Sales Tax Policy 
WestHeir Ltd. Co., is required to collect and remit sales tax in all US jurisdictions that administer such tax. 

Color Accuracy and Hardcopy Proofs

WestHeir will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.

The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or WestHeir will reprint your job at no charge. Please note that WestHeir cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent.

If you order a “Next Day Hardcopy” proof, your order must be placed, all files uploaded, and all files approved by 9 a.m. CST in order for us to promise a next-day delivery. If you need to update your file, you may receive up to two additional rounds of your hardcopy proof. If need additional rounds of your hardcopy proof, there will be an extra charge.

Artwork Files

You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to WestHeir. As postal regulations are subject to change, you are also responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office for current guidelines and restrictions.

You certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. WestHeir is unable to print sexually explicit materials, including photographic genitals, and violently explicit materials.

Printing Turnaround Time

Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. If you ordered a next day hardcopy proof or standard hardcopy proof, printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to “Need Artwork” and your printing turnaround time will be reset.

For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.

If your job or proof is approved by 5 pm CST, printing turnaround time begins that business day. For example, a job for a three-day printing turnaround that you approved by 1:00 p.m. CST on Tuesday will be shipped out to you by end of business Friday. Please note that WestHeir offices are closed Saturdays, Sundays, and major holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.

Shipping and Arrival Times

Shipping transit times vary, and WestHeir assumes no responsibility for delays caused by shipping carriers, weather, or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. WestHeir is not responsible for delays due to improperly prepared files.

Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a hardcopy proof, we already factor in additional time to reach your target date. For a standard hardcopy proof, expect approximately six business days to receive and approve your proof. For a next day hardcopy proof, expect two business days. Both printing and shipping times are based on business days only and do not include weekends or holidays. For example, a product with a printing turnaround time of two business days and a shipping method of 2nd Day Air would have a target arrival date of four business days after your files have been received by us. The cut-off time for accepting files is 5:00 p.m. CST If your files are in by that time, we will commit to printing and shipping your product within the selected timeframe.

You agree that shipping terms for all WestHeir products are shipped “Freight On Board Shipping Point” or “F.O.B. Shipping Point” – title and risk of loss transfers to you at time of shipment or pickup.

Pick-up orders will be held for 30 days. After 30 days, we will recycle your order.


All sales are final, unless otherwise noted. No refunds are given once WestHeir begins working on your order, which means WestHeir has received your necessary materials (i.e., digital files and payment) and started work on your job (i.e., your job is in production).

Orders not sent to our printing presses within 30 days are available for a full refund. After 30 days, orders are not available for a refund.

Please note that your printed product or images used for your printed product will not be used in any marketing collateral without your prior written consent.


You will defend and hold WestHeir harmless in any claim, suit, or action brought against WestHeir by others for alleged damages, costs, expenses (including reasonable attorney’s fees), liabilities, or losses resulting from circumstances where WestHeir, acting as your agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in WestHeir’s sole judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others, or in a claim, suit or action brought against WestHeir for actions of your employees which may occur as a result of any mailing.

Last updated on 09/17/2021

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