FAQ

Frequently Asked Questions

About Us

While we artists have spent our entire lives creating, WestHeir Ltd. Co. was founded in April 2019!

At this time we do not.

 

Our primary operation is in Austin, Texas, however our artists are located all around the United States.

Fine Art Printing & Limited Edition Prints

Canvas

We use canvas made by prominent manufacturers for the décor and fine art industries. We primarily use poly cotton blend canvases from Breathing Color that have been carefully treated to receive the inks utilized by our printers. The canvas features an oxford weave, which gives it a natural canvas texture that skilled artists prefer. Canvas is available in a variety of finishes, ranging from matte to gloss.

Fine Art Paper

Our fine art paper is also primed and prepped to drink up printer ink. Click here  for more information on the types of paper we use.

Belgian Linen™

The “Champagne of Fabric,” is a one-of-a-kind European textile woven in Belgium by members of the Masters of Linen Club. It is archival certified. For thousands of years, it has been appreciated for its exceptional quality, suppleness, and longevity. 

Originals

As artists, we may use a wide range of canvas and paper. Some of our favorites are painters canvas, pastel paper, Bristol board, and watercolor paper. We use a wide variety of brands with reputations for long lasting quality work.

At the moment our print studio’s printers of choice are Epson with their Ultra Chrome ink set and Canon with their LUCIA EX pigment set. These two brands are the best for printing artwork.

Yes, our print studio re-calibrates their monitors on a regular basis, and cleans and calibrates their printers on a monthly basis. This is done to ensure that every print job produces consistent results. All are calibrated in accordance with the International Color Consortium’s criteria (www.color.org). 

Canvas & Paper Printing

A giclee (zhee-klei) print is a type of professionally created archival grade print that uses inkjet technology and is typically printed on canvas or fine art paper using archival grade inks. While the technique is only a few decades old, it has swiftly become the preferred method for fine art prints.

If you order your print with a frame or on stretched and mounted canvas, it will be ready to hang when it arrives.

Canvas

Yes! To reduce the possibility of smudging and scuffing, all canvas prints will be treated with an aqueous coating. A print with matte canvas will receive a matte coating, but a print with luster or gloss canvas will receive a luster coating.

 

Fine Art Paper

In most circumstances, your prints will not be coated and will certainly not be laminated. In some cases, we may need to coat prints with big areas of dark color, such as full black backgrounds. This is to reduce scuff marks that may be evident inside the print if not viewed through glass or a transparent plastic cover.

With careful care, your giclee canvas print will survive for at least 150 years. Although giclee printing has only been around since the late 1800s, tests and research have confirmed that an archival giclee print can have a life-span of 200 years or more. Both Epson and Canon advertise their inks as being resistant to fading over time.

Yes! For our stretcher bars, we only use sap-free lumber. Kiln dried pine has traditionally been our preferred material since it does not fracture, bend, or become brittle.

To extend the life of your giclee fine art paper print, keep it out of direct sunlight and away from excessive temperature changes or humidity. When displaying paper prints, it is advised that they be framed behind glass or acrylic glazing. If maintained unframed in a retail environment, keep the prints wrapped in clear bags that are acid free.

Some papers are more difficult to flatten than others. This is especially true in the cooler months, but it can occur at any time of year. The papers used to make the prints are originally in rolls, and the prints are printed to these rolls. We will ship prints up to a specific size flat in most situations so that they have had time to lose their curl and flatten out, but this is not a guarantee. Thicker or heavier weight papers may take longer to flatten out.

Framing

We have two types of frames: wood and polystyrene. Some wood frames may have a laminate finish as well.

Yes! Tyvek backing (black or white) is placed on the back of framed prints to protect the artwork from dust and moisture. On the back, appropriate hanging hardware is installed.

Misc. Questions

Except for framed or stretched and mounted canvas, your print should be delivered in a clear (plastic) print sleeve. These print sleeves are only meant to provide additional protection during transportation. They are great for preserving your work from finger prints, smearing, dust and scratches caused by careless-handling and or storage, as well as improving the perceived value of the print.

Yes! We utilize conservation-grade matboard that is acid-free and lignin-free.

Getting A Bad Print

Computer monitors are generally very bright unless carefully calibrated. Images with increased brightness and contrast are also displayed on tablets and mobile devices. These settings deceive users into thinking their photos are brighter than they actually are.

Because we do not use “white” inks, the white sections of your print will mirror the natural tone of your chosen paper. Some papers have a warm cast, whereas others do not. Knowing about the paper you’re printing on will help you prevent unpleasant surprises. 

Please see our Specialty Papers page for additional details on our papers. We’ve labeled the color of each type of paper’s natural tone.

If your print arrives damaged, contact us immediately. Once we have received photo snapshots of the damage, we will arrange to either reprint your damaged print, or provide a full refund.

If you are unhappy with your print, please contact us within 30 days of receiving it. Our first priority will be to assist you in finding a suitable replacement. If that isn’t possible, we provide a 30-day money-back guarantee.

Unless the print is framed, we normally don’t need you to return back the complete item if you want a refund. After contacting us about unframed prints, you may be required to return a tiny bit of each picture to be refunded so that we can physically verify the print as destroyed.

Because we only have a limited amount of time to handle refunds, make sure you do so within 30 days after the purchase to be safe.

For additional information about refunds and/or returns, please visit our return page.

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WestHeir Ltd. Co.